Privacy Policy
Effective Date: June 2025
Last Updated: June 20, 2025
At CONTRILO, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and customer systems.
Information We Collect
We may collect the following types of personal data:
Contact Information: Name, phone number, email address, city, or region.
Service Details: Property type, installation needs, and customer requirements.
Technical Data: Device information, IP address, browser type, and usage patterns via cookies and analytics tools.
Support Interactions: Emails, WhatsApp conversations, or support ticket data.
System Data (Clients Only): Diagnostic logs from deployed systems when support access is granted.
How We Use Your Information
We use collected data to:
Provide and maintain our services
Communicate with you regarding requests or support
Customize system recommendations and configurations
Improve our website and services through usage insights
Send occasional updates or offers (with your consent)
Data Sharing
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data only in the following cases:
With trusted service providers assisting in technical deployment, diagnostics, or hosting
If legally required by court order, government, or law enforcement
With your explicit consent, for integration with third-party platforms (e.g., Alexa, Google Home)
Cookies & Analytics
Our website uses cookies and third-party analytics (e.g., Google Analytics) to improve user experience and understand how visitors interact with our content.
You may disable cookies in your browser settings, but some site features may not function properly as a result.
Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined above or comply with legal obligations. Upon request, we can delete your data unless required for support, warranty, or legal compliance.
Your Rights
You have the right to:
Request access to the data we hold about you
Correct or update inaccurate information
Request data deletion, where applicable
Withdraw consent for non-essential communications
To make any request, please contact: privacy@contrilo.com
Data Security
We implement industry-standard security practices to protect your data, including encryption, firewalls, and restricted access controls. However, no system is completely immune from risk. We advise you to avoid sharing sensitive information over unsecured channels.
International Data Transfers
Although our core operations are based in Saudi Arabia, some data may be processed or stored on secure servers hosted outside the country through approved cloud service providers. All such transfers comply with applicable data protection laws.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be communicated via email or a notice on the website.
Contact Us
If you have questions or concerns about our Privacy Policy or data handling practices, contact:
CONTRILO
Data Privacy Officer
Email: privacy@contrilo.com
Riyadh, Saudi Arabia